Refund Policy

All cancellation requests MUST be in writing (email or text message). Refunds will be granted within the following time frames:

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• More than 7 days before the scheduled service: 100% refund

• 7 days to 48 hours before the scheduled service: 100% refund less a $30 Admin Fee

• 48 to 24 hours before the scheduled service: 50% refund

• Less than 24 hours before the scheduled service: 0% refund

 

No-Show Policy

If the customer fails to meet at the pick-up location and time, misses their flight, or chooses alternative transport without prior contact, it will be considered a no-show. No refund or credit is permitted in such cases. The customer may make a new booking, subject to availability.